citujem z dokumentu VMware Technical Support Guide:
"Educate Your Administrators. We have found that customers who invest in VMware education courses for their administrators are much more effective in defining the symptoms of problems and in working with us to resolve the underlying issues. The return on this investment is almost immediate when you consider the cost of the education versus the cost of downtime. VMware has a formal certification program (VCP) that offers technology professionals the knowledge, skills, and credentials to deploy and maintain VMware virtualization technology."
zdroj: http://www.vmware.com/files/pdf/support/tech_support_guide.pdf
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